This return and exchange policy applies to all products purchased from midlandsupercream.shop, including flour, sugar, butter, cream, baking powder, and other baking ingredients.
We want to ensure that every customer—whether a home baking enthusiast or a small baker—can buy with confidence and receive satisfactory products.
①. Eligibility for Returns
You can apply for a return under the following conditions:
The application is submitted within 14 days of receiving the item.
The item is unopened, unused, and in its original packaging.
The item is in resalable condition.
Valid proof of order is provided.
②. Non-Returnable Items
For food safety and hygiene reasons, the following items are generally not eligible for return:
Perishable foods (such as butter, eggs, fresh dairy products, etc.)
Opened or used food ingredients
Promotional items clearly marked as non-returnable
③. Refund Policy
Once a return request is approved:
We will process the refund after receiving and inspecting the returned item.
The refund will be returned to your original payment method.
Processing time is typically 5–10 business days. Original shipping costs are generally non-refundable (unless due to an error on our part).
④. Exchanges Policy
You may request an exchange if you receive goods in the following situations:
- Damaged or broken goods
- Wrong item sent (e.g., incorrect flour, sugar, or other ingredients)
- Quality issues or serious defects
Exchanged goods will be replaced based on inventory availability.
⑤. Return Shipping Costs
- Returns due to customer reasons: Shipping costs are borne by the customer.
- Returns due to our error or product issue: Shipping costs are borne by us.
⑥. How to Return
- To return an item, please follow these steps:
- Contact customer service to request return authorization
- Provide order number and a description of the problem
- Obtain a return address and instructions
- Securely pack the item and return it
- Await review and refund processing
⑦. Damaged or Incorrect Orders
- If you receive damaged or incorrect goods, please contact us within 48 hours and provide:
- Order number
- Problem description
- Clear photos (e.g., damaged packaging or incorrect product)
- We will prioritize processing your reshipment or refund.
⑧. International Returns
International orders are also eligible for returns and exchanges, but please note:
International return shipping costs are usually higher and are borne by the customer (unless we shipped the wrong item).
Return processing times may be longer.
Some countries have food import restrictions, so food items may not be eligible for return.
⑨. Contact Us
If you have any questions about returns and exchanges, please contact us:
Company: MIDLAND SUPER CREAM LTD
Address: 21 Ibis Gardens, Kingswinford, England, DY6 8XS
Email: midlandsupercream@hotmail.com
Phone: +44 7807070689